Exchange, Return & Refund Policy
Please review the following policy carefully before requesting an exchange, return or refund.
Missing, Defective or Incorrect Product
For any claim relating to a missing, damaged, defective or incorrect product, please make a complete unboxing video of the delivered parcel.
Send the unboxing video along with your order ID through WhatsApp or email. Our support team will review your request and guide you thereafter.
Exchange Without a Product Defect
If there is no defect or issue with the delivered product and you still wish to exchange it, the following conditions will apply:
- Contact us through WhatsApp at +91 6375384764 or email us at retrendjewelsindia@gmail.com .
- A shipping charge of ₹150 must be paid for pickup and re-shipping.
- The shipping charge will not be adjusted against the value of the delivered or exchanged product.
- You may select an exchange product of the same or a higher value.
- If the selected product is priced higher than the delivered product, the balance amount must be paid in advance.
Exceptions and Non-Returnable Items
Certain products are not eligible for return or exchange unless they are delivered damaged, defective or incorrect.
- Custom-made or personalized products
- Special orders
- Products purchased during a sale or clearance event
Please contact our support team if you have any questions or concerns about the eligibility of a specific product.
Refunds
Once we have received and inspected your returned product, we will notify you whether the refund has been approved.
If approved, the refund will be processed automatically to your original payment method. Please remember that your bank, card issuer or payment provider may take additional time to process and reflect the refund in your account.
