Privacy Policy
This Privacy Policy explains how RetrenD Jewels collects, uses, stores and shares your personal information when you visit retrendjewels.com, contact us or purchase a product from our store.
Last updated: 25 July 2026About This Privacy Policy
This Privacy Policy describes how retrendjewels.com, referred to as the “Site”, “RetrenD Jewels”, “we”, “us” or “our”, collects, uses and discloses personal information when you:
- Visit or browse our website.
- Create or use a customer account.
- Place, pay for or receive an order.
- Contact us through WhatsApp, email, forms or customer support.
- Subscribe to marketing communications or interact with our advertisements.
By accessing or using our Site, you acknowledge that you have read this Privacy Policy.
Information We Collect
We collect information that you provide directly to us and certain information generated automatically when you use the Site.
Device and Website Usage Information
When you visit the Site, we may automatically collect information about your device and your interaction with our website, including:
- Browser type and version.
- IP address and approximate location.
- Device type, operating system and screen information.
- Time zone and language preferences.
- Pages, products and collections viewed.
- Search terms, referring pages and browsing activity.
- Cookie identifiers and similar technical information.
This information helps us operate the Site correctly, maintain security, understand website performance and improve your shopping experience.
Order and Transaction Information
When you make or attempt to make a purchase, we may collect:
- Your name.
- Billing and shipping addresses.
- Email address and telephone number.
- Products ordered, order value and order history.
- Payment status and payment transaction details.
- Shipping, delivery, tracking and return information.
- Information used to identify suspicious or fraudulent activity.
Customer Support Information
When you contact us, we may collect your name, telephone number, email address, order ID, messages, photographs, videos, product information and any other details you provide to help us resolve your request.
Marketing Information
Where permitted, we may collect your marketing preferences and information about your interaction with promotional emails, messages, advertisements and social media content.
How We Collect Information
We may collect personal information from the following sources:
- Directly from you when you submit information or place an order.
- Automatically through cookies, pixels, log files and similar technologies.
- From Shopify, which powers and hosts our online store.
- From payment gateways and payment service providers.
- From shipping, courier, fulfilment and logistics partners.
- From analytics, advertising and marketing service providers.
- From fraud prevention, security and verification providers.
- From social media platforms when you interact with our content.
How We Use Your Information
We may use your personal information to:
- Process payments and confirm transactions.
- Accept, fulfil, ship and deliver orders.
- Provide invoices, order confirmations and tracking updates.
- Manage returns, exchanges, refunds and customer complaints.
- Respond to queries and provide customer support.
- Create and manage customer accounts.
- Detect, investigate and prevent fraud, abuse or security incidents.
- Maintain, troubleshoot and improve our Site and services.
- Understand how customers use our Site and products.
- Personalize your shopping and advertising experience.
- Send promotional communications where you have consented or where otherwise permitted.
- Comply with legal, tax, accounting and regulatory obligations.
- Establish, exercise or defend legal claims.
Sharing Personal Information
We may share personal information with trusted service providers only where reasonably necessary to operate our business, fulfil orders or meet legal obligations.
- Shopify: to host and operate our online store, checkout and customer account services.
- Payment providers: to authorize payments, confirm transactions, process refunds and prevent payment fraud.
- Courier and logistics partners: to arrange pickup, shipping, tracking, delivery, returns and exchanges.
- Technology providers: to provide website hosting, communications, customer support, data storage, security and performance services.
- Analytics and advertising partners: to understand Site usage, measure advertising performance and deliver relevant advertisements, subject to applicable consent requirements.
- Professional advisers: including accountants, auditors, insurers and legal advisers where necessary.
- Government and legal authorities: where disclosure is required by applicable law, court order, lawful request or to protect our rights and users.
We may also transfer information as part of a merger, reorganization, financing, sale of assets or transfer of all or part of our business, subject to applicable law.
Cookies and Similar Technologies
Cookies are small files stored on your browser or device. We use cookies and similar technologies to operate the Site, remember your preferences, maintain your cart, understand Site usage, improve performance and support advertising.
Types of Cookies We May Use
- Necessary cookies: required for storefront navigation, checkout, cart functions, login and security.
- Functional cookies: used to remember settings and provide enhanced website features.
- Analytics cookies: used to understand traffic, usage and Site performance.
- Advertising cookies: used to measure advertising and provide more relevant promotional content.
Common Shopify Cookies
| Cookie | General Function |
|---|---|
| _secure_session_id | Used for storefront navigation and session security. |
| cart and cart_sig | Used to maintain and secure the shopping cart. |
| cart_ts and checkout_token | Used in connection with checkout. |
| secure_customer_sig | Used in connection with customer login. |
| _tracking_consent | Stores tracking and privacy preferences. |
| _landing_page and _orig_referrer | Used to understand landing pages and referral sources. |
| _shopify_s and _shopify_y | Used for Shopify analytics. |
| _shopify_sa_p and _shopify_sa_t | Used for analytics relating to marketing and referrals. |
The exact cookies used may vary depending on the features, apps, integrations and consent settings enabled on our store.
You may manage cookies through your browser settings and, where available, through the cookie banner displayed on our Site. Blocking necessary cookies may prevent some parts of the website, cart or checkout from functioning correctly.
Analytics and Advertising
We may use analytics and advertising tools to understand how customers interact with our Site, evaluate campaign performance and display advertisements that may be relevant to you.
These tools may collect information such as your device identifiers, browser information, pages viewed, products viewed, purchases and interaction with advertisements.
Depending on your location and the settings available on our Site, these technologies may operate only after you provide the required consent.
You may also manage advertising preferences through the settings provided by your browser, device, Google, Meta or other relevant advertising platforms.
Data Security
We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no internet transmission, electronic storage system or security measure can be guaranteed to be completely secure. Customers should keep account credentials confidential and contact us promptly if they suspect unauthorized activity.
Data Retention
We retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business and tax records, handle disputes, enforce agreements and meet legal or regulatory requirements.
Retention periods may vary depending on the type of information, the purpose for which it was collected and our legal obligations. When personal information is no longer required, we may delete, anonymize or securely dispose of it.
Your Privacy Rights
Depending on applicable law and your location, you may have the right to:
- Request information about the personal data we process.
- Request access to a copy of your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information, subject to legal exceptions.
- Withdraw consent where processing is based on your consent.
- Object to or restrict certain processing activities.
- Opt out of certain marketing communications.
- Submit a complaint or grievance regarding the use of your information.
To make a privacy request, contact us using the details below. We may need to verify your identity before completing the request. We may retain certain information where required for legal, fraud prevention, accounting, tax or dispute-resolution purposes.
Children’s Privacy
Our Site and products are not directed toward children. We do not knowingly collect personal information from children without appropriate authorization.
If you are a parent or guardian and believe that a child has provided personal information to us, please contact us so that we may review and, where appropriate, delete the information.
International Data Processing
Shopify and some of our service providers may process or store personal information in countries other than the country where you live.
Where required, we rely on appropriate contractual, legal or organizational safeguards for international data transfers.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices, technology, services, legal requirements or business operations.
The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.
Contact Us
For questions about this Privacy Policy, to exercise a privacy right or to submit a complaint or grievance, please contact us:
Postal Address
RetrenD Jewels
Villa No. 15, Kailash Sarovar
Patrakar Colony, Mansarovar
Jaipur, Rajasthan 302020
India
